Frequently Asked Questions
Everything you need to know about your Sanrio shopping experience.
What is your shipping policy for fashion items?
We offer standard and expedited shipping within the United States. Orders are typically processed within 1-2 business days, and shipping times vary based on your location and selected method.
How do I return a clothing item that doesn't fit?
We accept returns on unworn fashion items with original tags attached within 30 days of purchase. Please note that certain exclusive collaborations may be final sale.
Are your apparel items true to size?
Our clothing generally follows standard US sizing. However, since we offer many imported Japanese styles and oversized fits, we recommend checking the specific size chart link on each product page.
Do you offer international shipping?
Currently, Sanrio.com ships to the United States, Canada, and select US territories. For other regions, please visit our international Sanrio partner sites.
How should I care for my Sanrio graphic tees and hoodies?
To preserve the quality of the prints, we recommend machine washing cold with like colors, inside out, and tumble drying on low or hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and shopPay for a secure and easy checkout process.